Waterstone Resort & Marina FAQ

All Your Questions, Answered
1. Does the hotel charge a deposit?

Yes, we charge a $75/day hold on your credit card for potential incidentals.

2. Does the hotel charge a resort fee?

Yes, we charge a $32/day Daily Resort Charge that includes: Guest internet access; 2 beach chairs and towels; beach umbrella; 2-hour bicycle usage daily; 2 bottled waters daily; premium coffee and refreshing drinks available in lobby throughout stay.

3. Does the hotel have parking available onsite?

Yes, hotel is valet parking only. Cost is $31.00 USD daily (plus tax) with in-and-out privileges. For hotel guests, valet will be billed your guest folio.

4. Is the hotel pet-friendly?

Waterstone Resort & Marina has a non-refundable Pet Fee of 50USD per stay. Accepting 1 dog per room up to 50 pounds.

5. Does the hotel offer smoking rooms?

No, Waterstone Resort & Marina is completely smoke-free. Smoking of any kind in your room will incur a $250 fee or a $500 fee for suites. Continued infractions will result in eviction with no refund.

6. Does the hotel allow parties in guest rooms/suites?

No, Waterstone Resort & Marina has a no-party policy on all guest floors and in all rooms and suites. Disturbances caused by guests partying in their guest room and/or suite or on the guest floors will result in additional fees applied to your guest folio in the amount assessed by Watetstone Resort & Marina. Additional cleaning fees will also be applied to your guest folio if cleaning is deemed above and beyond a typical guest stay in Waterstone Resort & Marina.

7. Can I pay in cash?

Yes. When you check out you may pay for your final hotel bill with cash (exact change only), credit, or debit card. However, at the time of check-in, you must provide a working credit or debit card which will be temporarily be authorized for your entire stay plus an extra temporary hold for incidentals which is equal to $200 above your room and tax total.

8. Does the hotel provide an airport shuttle?

No, but taxis are readily available at the area airports. Ubers and Lyfts are also active from the Fort Lauderdale-Hollywood International Airport (FLL) and Palm Beach International Airport (PBI).

9. Can I check-in early?

While we cannot guarantee an early arrival before our 4:00pm check-in time, if a room is ready upon your arrival, we will get you checked in. If not, we can hold your luggage and contact you when it becomes ready.

10. Does the hotel have a fitness center?

Yes, our fitness center is currently open 24/7.

11. Does the hotel have a swimming pool?

Yes, we have an outdoor swimming pool that’s open from dawn to dusk.

12. Is there a hotel restaurant?

Yes, we have a dining outlet, SeaSpray. Please visit our dining page for hours of operation and to make reservations.

13. Does the hotel have outdoor dining options?

Yes, SeaSpray offers outdoor dining.

14. How old must I be to make a reservation or check-in?

Guests must be 21 years of age to check-in. They must also provide a valid method of payment and photo ID.

15. Is there an ATM at the hotel?

Yes, the ATM is located next to the front desk.

16. Does the hotel offer complimentary Wi-Fi?

Yes, the hotel offers complimentary Wi-Fi for guests.

17. What time can I check-in? What time is check-out?

Check-in is at 4:00pm and check-out is by 11:00am.

18. Do I need proof of a COVID-19 vaccination to check-in?

No, you do not need proof of a COVID-19 vaccination to check-in.